Because Your Health Does Not Recognize a “lock-down”

We’re Here for You!!

All of us at Northland Family Care recognize that these are unprecedented times in our nation.  We also recognize that health care needs continue, no matter what else is going on in the world.  And we are still here for you! 

Social Distancing – Check-in Procedures to Keep You as Safe as Possible:

We have begun having patients “check in” from the parking lot!  When you get to our office, give us a call and let us know you are here.  As soon as we have an exam room ready for you, we’ll call you back and have you come in.  Stop at the front desk very briefly (we have streamlined some processes there) and go straight to your room!  No need to sit in the waiting room!

Traditional Office Visits:

We still welcome you to the office!  If you are due for your follow-up appointment, or if you have a new concern, give us a call at 816-781-4740.  We have several same-day appointments available each day.

NEW!!  Telehealth Visits:

To help you and your family stay safe, we now offer telehealth visits.  A telehealth visit, sometimes called a virtual visit, is done by using a smartphone, tablet or computer with a camera.  We will send you an email with a link to click on.  Once you and your provider are both online, you will see the provider’s face and they will see you.  You can then discuss any health concerns you may have. 

Here is a partial list of conditions that can be treated through telehealth:

  • Medicare Wellness Visit
  • Cold or cough
  • Sore Throat
  • Hypertension
  • Diabetes
  • Gastrointestinal Issues
  • Skin Conditions
  • Visit for Medication Refills
  • Therapy and Counseling
  • Depression

Call us at 816-781-4740 to schedule your telehealth visit!

(This service is covered by Medicare, Blue Cross/Blue Shield Kansas City, and many Cigna and United Health Care plans.  Please check with your insurance to verify coverage.)

Revised Hours:
Beginning March 25, 2020 our office will close at 5 pm weekdays.  We will continue to be open on Saturdays from 9 am until noon.

We cannot treat COVID-19 at our office.  Special protective equipment, testing availability and a separate clinic area are all required to do so safely.  We do not have these resources.  If you are in doubt or have concerns, please call our office (816-781-4740).

Map to Our Office

After Hours Care

We have a Physician on call 24 hours a day, 7 days a week. If you have an urgent health matter and are in need of care after clinic hours, please call 816-781-4740 to reach the physician on call.

Office Hours

Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday   8:30am - 6:00pm
Thursday 8:30am - 6:00pm
Friday 8:30am - 5:00pm

Urgent Care Available
(by appointment)

Saturday 9:00am - 12 noon
Sunday Closed

At Northland Family Care your health is our primary concern.

Founded in 1935 by Dr. Glenn Hendren and continued on by the late Dr. Richard Bowles, Northland Family Care has been serving Liberty and the surrounding area for over 83 years; we have a deep commitment to our patients and our community. Our practice provides a full spectrum of quality healthcare for your entire family, newborn to elderly.

As our Northland community continues to expand, so does our family of service-oriented medical and administrative professionals. Our staff currently includes two board-certified physicians and six nurse practitioners, as well as a comprehensive nursing staff consisting of RN’s, LPN’s and medical assistants.

Northland Family Care is one of few remaining independent practices that also provide hospital inpatient care. All of our physicians see inpatients at Liberty hospital, ensuring continuity of care and peace of mind for our patients and their families.

Family Medicine is the foundation for you, your family and your community’s health care needs. In addition to treating illnesses, we also provide preventative care services. Furthermore, your Family Medicine provider will help you coordinate care when specialist providers are needed.

We look forward to serving your health care needs, and those of your family. Please call us today at 816-781-4740 to schedule your appointment.

Policies and Portal

See our Office Policies and information on our Patient Portal


Northland Family Care participates with most insurance plans. As part of your visit we will gladly file your claim with the insurance plans that we accept. In order to file the claim efficiently we will need your current insurance card and photo ID for each visit. For patients who have insurance plans that we do not participate in, we provide an itemized receipt at the time of service for you to file with your insurance carrier. You will receive the best benefits if you stay within your network health plan. It is your responsibility to know if we are in or out of your network with your insurance plan.

To determine whether Northland Family Care participates with your insurance provider and plan, please see the list below:

  • AARP
  • Aetna
  • Assurant Health
  • Blue Cross Blue Shield
  • Cigna
  • Coventry
  • First Health
  • Fiserv Health
  • Freedom Network
  • Humana
  • Mail Handlers
  • Medicare
  • Mertian Health
  • PHCS
  • Railroad Medicare
  • Secure Horizons
  • UMR
  • United HealthCare

Insurance can be complicated and confusing. If you are unsure if your insurance is accepted, please call the customer service number on the back of your insurance card or visit their website for provider listings. You may also contact us at 816-781-4740 for further assistance.

Most insurance plans require office visit co-pays and we are required to collect these at the time of service. Please remember to bring a valid form of payment. We accept cash, check, MasterCard, Visa and Discover.