Northland Family Care recognizes that these are unprecedented times in our nation.  We also recognize that health care needs continue, no matter what else is going on in the world.  And we are still here for you!  We understand the concern and anxiety you may feel about the novel coronavirus (COVID-19) in the Kansas City metro area.

If you are experiencing symptoms or have questions about exposure to the virus, we ask that you first call 816-781-4740 and speak to our trained medical staff. Our staff and providers will be available from 8:30 am until 5 pm to answer questions and assist you with scheduling an appointment, if necessary.

At this time, we are still continuing to see all currently scheduled, routine chronic care follow-up appointments, new sick visits and non-urgent appointments. Even at a time of home sheltering, routine healthcare should not be deferred or neglected.

In an effort to better accommodate patients, and to ensure patient and staff safety, here is what we are doing and some changes we have made:

Check-in Procedures to Keep You as Safe as Possible:

We have begun having patients “check in” from the parking lot!  When you get to our office, give us a call and let us know you are here.  As soon as we have an exam room ready for you, we’ll call you back and have you come in.  Stop at the front desk very briefly (we have streamlined some processes there) and go straight to your room!  No need to sit in the waiting room!

Traditional Office Visits:

We still welcome you to the office!  If you are due for your follow-up appointment, or if you have a new concern, give us a call at 816-781-4740.  We have several same-day appointments available each day.

NEW This Year!!  Telehealth Visits:

To help you and your family stay safe, we now offer telehealth visits.  A telehealth visit, sometimes called a virtual visit, is done by using a smartphone, tablet or computer with a camera.  We will send you an email with a link to click on.  Once you and your provider are both online, you will see the provider’s face and they will see you.  You can then discuss any health concerns you may have.

Here is a partial list of conditions that can be treated through telehealth:

  • Medicare Wellness Visit
  • Cold or Cough
  • Sore Throat
  • Hypertension
  • Diabetes
  • Gastrointestinal Issues
  • Skin Conditions
  • Visit for Medication Refills
  • Therapy and Counseling
  • Depression

Call us at 816-781-4740 to schedule your telehealth visit!

Thank you for your trust and support as we continue to keep our focus on the health and safety of you and your family.

Symptoms? Please call ahead.

If you are concerned, or suspect you may have COVID-19, please call our office (816-781-4740) for direction. If you are experiencing urgent symptoms or are in distress, please call 911 or go to the nearest Emergency Department immediately. 

Please note:  We currently are not able to obtain test kits.  If you wish to be tested, please see the Missouri Department of Health & Senior Services website for potential testing sites.

It’s important to note that COVID-19 is one of a number of viruses in the coronavirus family. Some coronaviruses cause illness as mild as the common cold, while others have caused more severe illnesses, such as SARS and MERS.

How can I protect myself from COVID-19?

It’s important with COVID-19—and any respiratory illness that may be circulating, including the flu—to follow a number of common-sense measures to reduce chances of being exposed to illness.  The Centers for Disease Control and Prevention (CDC) recommend:

  • Washing your hands with soap and water for at least 20 seconds, especially after using the restroom, before eating, and after sneezing, coughing or blowing your nose
  • Avoiding close contact with people who are ill
  • Avoiding touching your face—including eyes, nose and mouth
  • Staying home when sick
  • Covering coughs or sneezes with a tissue and then throwing the tissue in the trash
  • Regularly cleaning and disinfecting frequently touched objects and surfaces

Learn more about COVID-19 at