Accessibility Tools

We look forward to your visit!

New Patients

Welcome to Northland Family Care! We are pleased that you have chosen us as your medical care partner, and look forward to meeting you in our office. To ensure that our initial meeting is as smooth and stress-free as possible, we encourage you to take a moment to review our office policies, and to complete our new patient forms. We also ask that you arrive to your first visit fifteen minutes early and bring your current insurance card and a photo ID. 

Patient Portal

Our Patient Portal gives our patients access to a variety of convenient features, facilitated by a private and secure online portal that exceeds HIPAA security standards. Northland Family Care constantly strives to improve commumnication with our patients. We are excited to present this Patient Portal as another step toward creating efficient and effective communication between you and our office. Our Patient Portal makes it easy and convenient for you to commumicate your health care needs online. Please click on the Patient Portal link to login and register for your online account. Once you have registered for a secure, online account, you can log in at any time to privately and proactively:

  • Request medication refills
  • Request appointments
  • Send and receive messages regarding non-emergent routine issues
  • Request lab orders
  • Reqest copies of your lab and test results
  • Reqest Referrals
  • Complete and update your medication, health and family history
  • Update your address, phone and demographic information
  • Our staff will send appointment reminders in advance of your appointment

Office Policies

Insurance Copays are Due at Check-In.
Many insurance plans require an office visit copay. As part of our contractual agreement with your insurance plan, we are required to collect copays at the time of service. Please arrive for your visit with a valid form of payment. We accept cash, checks, MasterCard, Visa and Discover Card.

Prescription Refills

Please allow at least 2 business days to process medication refills. For a prescription to be renewed, a review of medical records, labs or other information may be required before your doctor can provide approval. If your physician is not in the office when your request is made, this may delay your refill. Northland Family Care physicians make every effort to accommodate special or critical situations. We ask that you contact your pharmacy for all refill requests. Your pharmacy will then contact our office for refill authorization. If your medication requires prior authorization from your insurance company, our office will promptly process the paperwork. PLEASE NOTE: Our physicians will not prescribe or refill pain medications, antibiotics or other medications after hours.

Failure to Keep an Appointment

Like most medical offices, we often have to turn away patients due to full physician schedules. Because of this, we do charge for appointments not kept unless they are cancelled at least 24 hours prior to the appointment time.

FMLA and Other Medical Forms

Please be aware that paperwork from your employer or insurance company does require a significant amount of office resources to ensure accuracy and completeness. Our office charges within the guidelines imposed by the State of Missouri to complete these forms. We process these requests quickly upon payment for their completion. Email or call us at 816-781-4740.