Because Your Health Does Not Recognize a “lock-down”

We’re Here for You!!

All of us at Northland Family Care recognize that these are unprecedented times in our nation.  We also recognize that health care needs continue, no matter what else is going on in the world.  And we are still here for you! 

Social Distancing – Check-in Procedures to Keep You as Safe as Possible:

We have begun having patients “check in” from the parking lot!  When you get to our office, give us a call and let us know you are here.  As soon as we have an exam room ready for you, we’ll call you back and have you come in.  Stop at the front desk very briefly (we have streamlined some processes there) and go straight to your room!  No need to sit in the waiting room!

Traditional Office Visits:

We still welcome you to the office!  If you are due for your follow-up appointment, or if you have a new concern, give us a call at 816-781-4740.  We have several same-day appointments available each day.

NEW!!  Telehealth Visits:

To help you and your family stay safe, we now offer telehealth visits.  A telehealth visit, sometimes called a virtual visit, is done by using a smartphone, tablet or computer with a camera.  We will send you an email with a link to click on.  Once you and your provider are both online, you will see the provider’s face and they will see you.  You can then discuss any health concerns you may have. 

Here is a partial list of conditions that can be treated through telehealth:

  • Medicare Wellness Visit
  • Cold or cough
  • Sore Throat
  • Hypertension
  • Diabetes
  • Gastrointestinal Issues
  • Skin Conditions
  • Visit for Medication Refills
  • Therapy and Counseling
  • Depression

Call us at 816-781-4740 to schedule your telehealth visit!

(This service is covered by Medicare, Blue Cross/Blue Shield Kansas City, and many Cigna and United Health Care plans.  Please check with your insurance to verify coverage.)

Revised Hours:
Beginning March 25, 2020 our office will close at 5 pm weekdays.  We will continue to be open on Saturdays from 9 am until noon.

We cannot treat COVID-19 at our office.  Special protective equipment, testing availability and a separate clinic area are all required to do so safely.  We do not have these resources.  If you are in doubt or have concerns, please call our office (816-781-4740).

Many recent studies suggest that 15-20% of all health outcomes are directly related to a person’s social situation.  Another study suggests that up to 60% of people experience some impact on their health based on their social situation.  The health care industry refers to these social factors as Social Determinants of Health. 
 
So, what exactly is a social determinant of health?  These are factors not directly related to your health that can nevertheless have an impact on a person’s health.  They include housing issues, transportation, finances, and other factors that can impact a person’s ability to access basic medical needs. For example, someone with transportation issues may have difficulty getting to doctor appointments, testing, or they may have trouble getting to the pharmacy to fill prescriptions in a timely manner.  It’s easy to see how lapses in medication can have an adverse effect on one’s health.  Financial hardship can make accessing even the most basic needs difficult, not only medications, but basic needs such as food, adequate clothing and adequate shelter. 
 

We have become increasingly aware that these factors can significantly impact health outcomes.  As your medical home, we have taken steps to identify these issues and provide people with resources to address them.  If you have been to the office since January 1, you were given a questionnaire asking about some of these issues.  Please be assured that this information is protected by the same confidentiality that all of your medical information is protected.  It is not our desire to embarrass anyone, as we understand that this can be a sensitive subject for some.  We have case managers on staff who can help those in need find assistance in dealing with these issues.   
 
We are addressing these social determinants of health in an effort to provide more comprehensive, more effective care in order to give you the best chance at a good health outcome.